Return Policy
We accept returns within [7/14/30] days of delivery. Items must meet the following conditions:
- Unused and in original packaging
- Include all accessories, freebies, and proof of purchase
- Non-custom and non-clearance items
Non-returnable items
We do not accept returns for:
- Customized or personalized items
- Final sale or clearance products (unless defective)
- Perishable or hygiene-related items (e.g. food, personal care)
Return Process
- Contact our customer support to request a return
- Receive return authorization and address
- Ship the item back (tracked shipping recommended)
- Refund will be issued within [7 business days] after inspection
Refund Method
Refunds will be credited to the original payment method, including product price and applicable tax. Initial shipping costs are non-refundable unless due to product issue or shipping error.
Return Shipping Cost
- We cover return shipping for defective or wrong items
- For non-defective returns, shipping cost is paid by the customer
Refund processing time:
If a refund is required, it normally takes us between 2 and 5 business days to process it. In the case of weekends or holidays, the refund will be made the next business day.
Once the refund processing is completed, the bank generates a refund transaction identifier and the money leaves our account without any controls to stop or accelerate the transaction.
Based on our experience, below is an estimate of how long it will take for a refund to appear on your statement.
Credit/debit card: Most large financial institutions may take 3 to 5 business days to post the credit to your account. For some small banks and debit cards, it may take up to 10 business days.
Paypal: Paypal refunds can be viewed immediately in your paypal account.
Wenzhou Ace Machinery Co., Ltd
No.545, Jinhai 3rd Avenue, Wenzhou Economic-Technological Development Zone, Wenzhou, Zhejiang, China
